Minster Cleaning Services provides office and commercial cleaning nationwide. It became franchised in 1982 and now has 44 branches operating throughout the UK. A Corporate Member of the Institute since 2004, Minster recognises the value of BICSc membership to uphold consistency across its growing network and encourage cleaning staff retention.
Ian Hadley, Operations Manager at Minster Cleaning Services is also an individual member. This allowed him to undertake the Licensed Assessor Training at the BICSc Head Office in Northampton. Ian passed the training, which included four days of learning and one day of assessments, where he was observed assessing candidates carrying out tasks across many different areas of cleaning. This has allowed him to train branch Supervisors and Area Managers to attain their Licence to Practice Accreditation, and to train skills from the BICSc Cleaning Professional’s Skills Suite.
The training programme was launched at Minster’s national franchise meeting at the start of the year, where interest in the initiative was very high. During the last few months, five branches received their training and a total of 40 staff members have gained their ‘Licence to Practice’ qualification. By the end of 2019, 10 branches will have gone through the training process.
Marc Goddard, Minster Joint Franchise Owner, Leeds branch comments, “The nine individuals that attended the training were very positive about the day and really felt that they had achieved something. They are looking forward to receiving their BICSc cards and accreditation”.
Ian Hadley comments “Prior to becoming a Corporate Member of the Institute, it was always very difficult to evidence standards and maintain consistency. I am very pleased with the high uptake in training across the network, which will ensure we continue to deliver consistently high levels of professional cleaning, hopefully leading to more customer referrals. Being part of BICSc also opens up a whole host of other training opportunities for staff to continue to develop their own skills and feel empowered and valued, leading to higher staff retention”.
Ian is guest speaker at the BICSc annual general meeting in September, where he will share his experience of rolling out the training programme across the network and be available to answer any questions.
For more information about Minster Cleaning Services, please contact us on 0800 220011 or visit our website www.minstercleaning.co.uk
