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A Formula For Sucess

According to Kevin Lawley, there is no such thing as a 'get rich quick' scheme. Kevin, who took over the Norfolk & Suffolk franchise of Minster Cleaning Services in September last year, explains: "Most successful business owners will tell you that they need more than their fair share of determination, resilience and commercial awareness. However, franchising does provide a ready-made, established and proven business format with comparatively high rates of success. I've found that by following the Minster formula, I've been able to get the right balance between existing customer relationship management and new business acquisition. By approaching the business in a planned manner with steady, targeted growth, we've been able to win new contracts whilst making sure that existing clients have no reason to look elsewhere."

Kevin's 30 year career in management with Lloyds Banking Group has served him well: "I now have over 100 employees so general management experience is important. Well-trained, highly motivated staff, strict quality control processes, managed absence cover and complete flexibility are the hallmarks of the Minster brand and have enabled us to attract new clients from businesses of all types. We've been particularly successful within the healthcare sector thanks to Minster's expertise in implementing rigorous cleaning regimes and practices. These both help the fight against healthcare associated infections and also help medical practice clients prepare for registration with the Care Quality Commission – a requirement by April next year – and subsequent compliance monitoring."

Minster Cleaning Services Managing Director, Mike Parker says that prospective franchisees can look forward to a safe and secure future whether they buy an established branch or choose a new area, "We offer the opportunity to create a large business and a genuinely valuable asset – nearly a fifth of our franchises have an annual turnover of over £1 million. When franchisees join Minster Cleaning Services, they get all the help needed to ease the transition from employment to self-employment and support in all main business areas including bookkeeping, training, marketing and the complex fields of employment law, health and safety and environmental legislation. But it is the combination of their management skills together with Minster's proven business model that adds up to a formula that really works."

Office cleaning is an essential commercial service for which there is a demand whatever the economic climate and, as Minster attracts clients from a broad range of sectors including manufacturing, financial, professional, retail, general offices, healthcare, government and local authority and charities, franchisees are well protected during more difficult trading times. Large, exclusive territories and a huge potential market give franchisees almost unlimited scope for expansion – Key Note estimated the annual UK contract cleaning market at £6.42bn in 2010 and predicts that it will reach £7.13bn by 2015.

Minster Cleaning Services has been providing commercial cleaning services since 1982 and is one of the country's most successful franchises and a leading force in office cleaning. It has been a bfa Full Member since 1992; annual turnover is £30 million and average sales per branch are over £700,000.

New franchise opportunities include Cambridge, Durham, Leicester, London, Middlesex, Guildford, Peterborough and Swansea.

Initial start up cost is £28,225 + VAT which covers licence, training, computer software and hardware, stationery, machinery, equipment and materials. In addition, between £40,000 and £60,000 working capital will be needed – finance is available from leading banks subject to status. Also, there may be established franchises available for resale from time to time.

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