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Communication is Key

Mike Parker, Minster Franchises managing director is out and about again visiting franchisees; he says, "I always relish the opportunity to visit our franchisees at their branches. It is a good opportunity for me to update them on current projects and to stop and hear their latest successes in running their branches. Communication in any business is key and this is certainly true in a Minster Franchise."

Minster like a lot of large businesses has undertaken a review of its CRM system and is currently going through a major project update. Mike goes on to say, "Visiting franchisees at their branches enables me to discuss benefits of the system, whilst at the same time taking on board any concerns and reservations that they may have, when implementing the system in their branch. There is always the possibility that we can improve the system through valuable branch feedback."
 

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