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Continuing to raise the bar

Annual turnover at Minster Cleaning Services is now approaching £40million and, with a reputation for integrity and professionalism, it is one of the country’s most successful franchises.  The top ten branches are averaging annual sales in excess of £1.6million and several are on the verge of joining the Sheffield branch in the £2million Club.

Support for franchisees has always been central to Minster's success.  Minster has used its 35 years in the industry to establish systems to simplify many of the important day-to-day business activities, leaving franchisees free to concentrate on building a substantial, valuable asset.

With 29 years' experience in the cleaning industry, including 25 years in franchising, Operations Manager Ian Hadley has an in-depth understanding of operational issues that can arise in a large network such as Minster’s.

During regular branch visits, he carries out an 'operations health check' to ensure consistency of best practice across the network and compliance with current legislation, such as the recent rise in the National Living Wage. He also heads up a training and operations working group on which he sits together with five Minster franchisees. The group meets regularly to discuss various ideas.  They recently updated the employee handbook and are currently in the process of updating the operations manual.

As well as providing help for franchisees in areas such as health and safety, risk assessments, and equipment purchases, Ian is actively involved in sourcing leads for suitable national contracts and identifying opportunities for offering a service to national and regional clients across several Minster branches.

Healthcare has become an important and growing market for Minster thanks to their expertise in providing specialist cleaning services to the sector.  Ian is spearheading several initiatives, such as training courses on infection control for supervisors and area mangers.  He has also overseen the development of an app that simplifies audits of healthcare premises by enabling them to be conducted using tablets and mobile devices.

Whether franchisees buy an established business or a new territory, Minster offers a safe and secure future.  They get help with the transition from employment to self- employment as well as with bookkeeping, training, marketing, operations and the complex fields of employment law, health and safety and environmental legislation.

Minster franchisees come from a wide range of professions but all have people-management abilities, commercial awareness and determination in common; these are essential attributes for a management franchise where some branches employ well over 200 people. 

The size of territories means that there is always ample potential for growth.  By securing contracts from just a small fraction of the market in their area, franchisees can build a highly successful business and, as commercial cleaning is an essential service that appeals to a broad client base, the market isn’t too greatly affected by fluctuations in the UK economy.   

Minster is a leading force in office cleaning; it was established in 1982 and has been a full member of the British Franchise Association since 1992.  On average, franchisees have been with Minster for 13 years and some longer-serving franchisees are planning to retire in the next few years.  There is currently a resale available in Derbyshire.  Please contact Minster for further details.

New franchise opportunities include Cambridge, Doncaster, Durham, Leicester, London, Middlesex, Guildford, Peterborough and Swansea.  Initial start up cost is £28,225 plus vat, which covers licence, training, computer hardware, stationery, machinery, equipment and materials.  In addition, between £40,000 and £60,000 working capital will be needed – finance is available from leading banks subject to status.

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