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Even More Support

Two recent appointments will enhance the levels of support provided to the entire Minster Cleaning Services franchise network. Ian Hadley, 47, has been appointed to the newly created position of operations manager. With 27 years' experience in the cleaning industry, including 23 years in franchising, Ian has an in-depth understanding of the operational issues that can arise in a large network such as Minster's. Some of his time will be spent visiting Minster branches where he will be developing and implementing additional procedures to help franchisees maximise their business performance. He will also co-ordinate Minster's growing number of national and regional accounts.

Neil Williams, 34, has taken over the role of IT Manager in which he is responsible for evaluating Minster's current systems and making refinements as necessary. He will also be spending time visiting branches where he will carry out 'IT health checks' to ensure that franchisees are making the best possible use of technology to streamline their business functions.

Managing director, Mike Parker says that support has always been at the heart of Minster's success: "A franchise offers a tried-and-tested business model where failure rates are significantly lower than for independent businesses, but not all franchises are not the same and the levels of support that franchisees receive can vary dramatically.

"We help them to establish a thriving business by providing a comprehensive range of support services to take care of the main day-to-day business activities including IT, accounts, marketing and training, as well as providing professional advice on employment law, health and safety and environmental legislation.

"On average, franchisees have been with us for 11 years. Many have achieved annual sales of over £1million and, whether they buy an established business or a new territory, they can all build valuable, saleable assets that they can sell on. When they do, we help them to get the very best possible return on their investment. The main attributes required for success are people-management ability, commercial awareness and resilience. In our larger branches there can be as many as 200 employees, so good leadership skills are vital."

Office cleaning is an essential commercial service for which there is a demand whatever the economic climate and, as Minster attracts clients from a broad range of sectors, franchisees are well protected during more difficult trading times. Market research carried out by Key Note estimated the annual UK contract cleaning market at £6.42billion in 2010 and predicts that it will reach £7.13bn by 2015.

Minster Cleaning Services was established in 1982, has been a bfa Full Member since 1992, and is a leading force in office cleaning. Annual turnover is £30million and average sales are over £700,000 across the 41 branch network, making it one of the UK's most successful franchise networks.

There are currently established franchises available for resale in Bristol, Derbyshire, Dundee, Hertfordshire, the North West Midlands and South Wales.

New franchise opportunities include Cambridge, Doncaster, Durham, Leicester, London, Middlesex, Guildford, Peterborough and Swansea. Initial start up cost is £28,225 + VAT which covers licence, training, computer software and hardware, stationery, machinery, equipment and materials. In addition, between £40,000 and £60,000 working capital will be needed – finance is available from leading banks subject to status.

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