Managing director Mike Parker says that it is the quality of its franchisees that has made Minster Cleaning Services into the country’s biggest and most successful commercial cleaning franchise.
“We have a very strong network and our franchisees are excellent people-managers, which is key to a management franchise like ours,” he confirms.
“Their outstanding achievements during the year are recognised at our annual conference. These awards are based on a range of performance criteria, including sales, new business acquisition and customer retention.”
John Whyte and Marc Goddard of the Leeds branch were named the 2017 Franchisees of the Year; John has won the award twice previously. The runner up was Esmond White in Kent, while third place went to Nick Barber in Northamptonshire. A marketing award went to Richard Holdich of the Hull branch.
Since franchising was identified as the route for sustained growth through a network of committed individuals, annual turnover at Minster has grown exponentially. The top 10 branches are averaging annual sales in excess of £1.7million and some are on the verge of joining the Leeds and Wakefield, Liverpool and Sheffield branches in Minster’s £2million club. Annual turnover for the group is approaching £40million.
Office cleaning is an essential service based on repeat custom and Minster has a diverse customer base with a large number of contracts. This gives protection from the peaks and troughs experienced by so many businesses, and Minster’s large territories give enormous potential for expansion. By following Minster’s proven business model, which has stood the test of time for 36 years, all franchisees have the opportunity to create a large and valuable business.
Minster franchisees come from a wide range of professions, but all have people-management abilities, commercial awareness and determination in common – essential attributes for a management franchise where some branches employ well over 200 people.
Most of Minster's recent franchisees have joined through the purchase of an established branch and all have made significant positive impacts on the businesses they bought. In just five years, Kevin Lawley more than trebled turnover at his Norfolk and Suffolk branch from £420,000 to £1.4million. His business now has 170 contracts and 180 employees.
With a reputation for integrity and professionalism, Minster is a leading force in office cleaning; it was established in 1982 and has been a full member of the British Franchise Association since 1992. Whether prospective franchisees go for a resale or choose a new area, the company offers a safe and secure future. They get help with the transition from employment to self-employment, as well as ongoing support with bookkeeping, training, marketing, operations and the complex fields of employment law, health and safety and environmental legislation.
On average, franchisees have been with Minster for 13 years and some longer- serving franchisees are planning to retire in the next few years. There are currently resales available in Derbyshire, and Devon and Cornwall. Please contact Minster for further details.
New franchise opportunities include Cambridge, Doncaster, Durham, Guildford, Leicester, London, Middlesex, Peterborough and Swansea. Initial start-up cost is £28,225 plus vat, which covers licence, training, computer hardware, stationery, machinery, equipment and materials. In addition, between £40,000 and £60,000 working capital will be needed; finance is available from leading banks subject to status.