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Smooth Operators

Support for franchisees has always been fundamental to the success of Minster Cleaning Services.  It has used its 35 years in the industry to establish systems to simplify many of the important day-to-day business activities, leaving franchisees free to concentrate on building a substantial, valuable asset.

With over 30 years' experience in the cleaning industry including 26 years in franchising, operations manager Ian Hadley has an in-depth understanding of the operational issues that can arise in a large network such as Minster’s.

During regular branch visits, Ian carries out an operations health check to ensure consistency of best practice across the network and compliance with current legislation, such as the recent rise in the national living wage.  He also heads up a training and operations working group on which he sits with five Minster franchisees.  This meets regularly to discuss various ideas and they recently updated both the employee handbook and the operations manual.

As well as providing help for franchisees in areas such as health and safety, risk assessment and equipment purchases, Ian is actively involved in sourcing leads for suitable national contracts and identifying opportunities for offering a service to national and regional clients across several Minster branches.

Healthcare has become an important and growing market for Minster thanks to its expertise in providing specialist cleaning services to the sector.  Ian is spearheading several initiatives, such as training courses on infection control for supervisors and area managers.  He has also overseen the development of an app that simplifies audits of healthcare premises by enabling them to be conducted using tablets and mobile devices.

Minster offers a safe and secure futur whether franchisees buy an established business or a new territory.  They get help with the transition from employment to self-employment as well as with bookkeeping, training, marketing, operations and the complex fields of employment law, health and safety and environmental legislation.

Minster’s annual turnover is now approaching £40million and, with a reputation for integrity and professionalism, it is one of the country’s most successful franchises.  The top 10 branches are averaging annual sales in excess of £1.7million and others are on the verge of joining the Leeds and Wakefield, and Northampton and Sheffield branches in Minster’s £2million club.

Minster franchisees come from a wide range of professions but all have people-management abilities, commercial awareness and determination in common, essential attributes for a management franchise where some branches employ well over 200 people. 

The size of territories means that there is always ample potential for growth.  By securing contracts from just a small fraction of the market in their area, franchisees can build a highly successful business.  And as commercial cleaning is an essential service that appeals to a broad client base, the market isn’t too greatly affected by fluctuations in the UK economy.  

Minster is a leading force in office cleaning; it was established in 1982 and has been a full member of the British Franchise Association since 1992.  On average, franchisees have been with Minster for 13 years and some longer-serving franchisees are planning to retire in the next few years.  There are currently resales available in Derbyshire, and Devon and Cornwall.  Please contact Minster for further details.

New franchise opportunities include Cambridge, Doncaster, Durham, Guildford, Leicester, London, Middlesex, Peterborough and Swansea.  Initial startup cost is £28,225 plus vat, which covers licence, training, computer hardware, stationery, machinery, equipment and materials.  In addition, between £40,000 and £60,000 working capital will be needed – finance is available from leading banks subject to status.

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