Minster Cleaning Services has been providing commercial cleaning services since 1982 and became a bfa Full Member in 1992. Annual turnover at the leading office cleaning company has now reached £35million and, with a reputation for integrity and professionalism, it is one of the country’s most successful franchises.
Support for franchisees has always been central to the company's success and, during its many years in the industry, the company has established systems to simplify many of the important day-to-day business activities leaving franchisees free to concentrate on building a substantial, valuable asset. Average annual branch turnover is over £800,000 and many have achieved annual sales of over £1million.
With 28 years' experience in the cleaning industry including 24 years in franchising, operations manager, Ian Hadley, has an in-depth and expert understanding of operational issues that can arise in a large network such as Minster’s.
As well as providing help for franchisees in areas such as health and safety, risk assessments and equipment purchases, Ian is spearheading several business development initiatives. For example, he is looking at Minster’s growing number of national and regional accounts and identifying opportunities for offering clients a service across several Minster branches – this has already brought significant extra business for franchisees in the past 12 months. He is also actively involved in sourcing leads for suitable national contracts and submitting bids and tenders.
Ian heads up a training and operations working group on which he sits together with four Minster franchisees. The group meets regularly to discuss various ideas and has been instrumental in the recent process for the renewal of the health & safety consultancy contract and the rewriting of the employee handbook ensuring that the content is completely up to date. He also undertakes regular branch visits to carry out an operation’s health check with the aim of ensuring consistency of best practice across the network as well as helping franchisees to maximise their business performance.
Whether they buy an established business or a new territory, franchisees get help with the transition from employment to self-employment as well as bookkeeping, training, marketing and the complex fields of employment law, health and safety and environmental legislation.
Minster franchisees come from a wide range of professions but all have people-management abilities, commercial awareness and determination in common; essential attributes for a management franchise where some branches employ well over 200 people.
The size of Minster territories means that there is always ample potential for growth. By securing contracts from just a small fraction of the market in their area, franchisees can build a highly successful business and, as commercial cleaning is an essential service which appeals to a broad client base, the market isn’t too greatly affected by fluctuations in the UK economy.
On average, franchisees have been with Minster for 13 years and some longer serving franchisees are planning to retire in the next few years. There are currently established franchises available for resale in Dundee, Edinburgh and Liverpool at a fee of £10,000 plus vat in addition to the purchase price of the business.
New franchise opportunities include Cambridge, Doncaster, Durham, Leicester, London, Middlesex, Guildford, Peterborough and Swansea. Initial start-up cost is £28,225 plus vat, which covers licence, training, computer software and hardware, stationery, machinery, equipment and materials. In addition, between £40,000 and £60,000 working capital will be needed – finance is available from leading banks subject to status.