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Minster Head Office Jobs

Part Time Customer Service Adviser / Business Support Administrator

Minster a National Management Franchise is continuing its 30 years plus expansion and is now upgrading all of its 40 branches software to a new Business System.

Job Purpose

We are looking for an experienced business specialist/administrator to act as the single point of contact for internal customers via phone, email or remote support. The successful applicant would assist us in supporting our branch end users from Head Office on an ongoing basis, once those branches have been converted to a new business system which we have begun implementing.

The system is Time Sheet based, which then produces payroll and billing. Extensive training will be given, as this system is not widely known.

Main Responsibilities

Responsible for providing an excellent level of support to the branches & Franchisees in respect of handling Payroll/Billing/Customer Care enquiries regarding implementation and day-to-day operation of the New Business System.

Being able to gather relevant information to understand how branches and their businesses work. It is important in this position to build relationships with internal customers, and to find solutions that are right for them.

To be able to effectively train and coach branch staff on all aspects of the New Business System, as required.

To maintain a constant awareness of business issues; keeping up to date with relevant IT skills, system development, software enhancements, policy decisions and newly recommended procedures

To develop trouble shooting skills; establishing and investigating problems and finding resolutions, ensuring customer satisfaction

To gain a full understanding of the links between the finance and New Business System used by the company.

To contribute to the knowledge base of all current procedures, rules and policies defined by the company to ensure correct advice is provided at all times

To provide assistance to colleagues in the branches, sharing knowledge and working through problems and solutions together, where appropriate

To update system manuals, working practices and procedural documentation to reflect on-going changes.

The ideal candidate will have:

  • Excellent communication skills and attention to detail
  • An ability to build and maintain great working relationships
  • Ability to learn fast and to quickly assimilate the knowledge required
  • Experience in an administrative role
  • Excellent telephone manner
  • Strong computer skills using Microsoft Office
  • Previous experience of processing Payroll/Billing (only at a basic level)
  • Finance and Payroll knowledge would be useful - Part-qualified AAT or Qualified by experience
  • Own car and valid driving licence

Must be eligible to work in the United Kingdom.

Commute daily to Erdington - B24 9PZ

Start Date - asap

Working hours

This position is part-time, based on working hours between 9:30 am and 15:00pm over a four or five day week, though some flexibility may be possible. It may be necessary on occasion to work 9.00am until 17.00pm in order to keep updated with the software and hands on training, which will be delivered at branches. The hourly rate is £10, equivalent to a full time rate of £20,800.

 

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Part Time Customer Service Adviser / Business Support Administrator

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Minster Head Office

Minster House
948-952 Kingsbury Road
Erdington
Birmingham
B24 9PZ

Tel: 0121 386 1722
Fax: 0121 386 1191
Email: minster@minsterfranchise.co.uk

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