Our experienced network support team is based centrally in Birmingham. They are available to help with any enquiries you may have and are in regular contact with branches, this helps them gain a good understanding of specific business needs.
Senior Management Team
Our long-standing team consist of professionals in their field who are passionate about helping to make our franchisees’ businesses a success.
Qualified Franchise Professional (QFP) awarded by the British Franchise Association, Associate of the Chartered Institute of Bankers (Banking), Batchelor of Arts (BA), Masters of Business Administration (MBA) from Warwick Business School, University of Warwick. Mike is responsible for the day-to-day management of Minster’s network support team and helping franchisees build their businesses. Mike has 30 years’ experience with HSBC in various management roles including Marketing, Commercial and Retail Banking. He joined Minster in 2008.
CIMA Qualified Accountant (ACMA) 2000. Andrew is responsible for the day-to-day management of Minster’s finance team and supporting franchisees with accounting systems, policies and procedures. Andrew has significant post qualification experience gained in a number of diverse sectors including construction, manufacturing and retail. Andrew joined Minster in late 2019.
Senior Marketing Manager
Paul is the Senior Marketing Manager with an MBA in International Marketing, a BA (Hons) degree in European Business Administration and Modern Languages. Paul is responsible for new business development via on and offline multi-channel marketing activities, client retention and development, developing best practices and initiatives of marketing activities to support the franchise recruitment process. Paul is also responsible for corporate identity.
Paul has numerous years sector experience working in B2B franchised environments – Chemex and Prontaprint. Paul joined Minster in 2010.
Ian is a Licenced BICSc* Assessor (LBICSc) and Minster Cleaning is an accredited training organisation. He is also a British Damage Management Association Certified Technician and a full member of the National Carpet Cleaners Association. Ian is responsible for the franchise network operations and training, national and regional accounts, inter-territory business development and operational audits.
Ian has over 25 years’ experience within the cleaning industry including 19 years as a franchisee with Rainbow International. He joined Minster in this new position in 2014.
* British Institute of Cleaning Science (BICSc)
Dan is the IT Manager who comes from a 2nd and 3rd line Managed Service Provider (MSP) background. Dan is responsible for facilitating the smooth running and development of the Network Support Centre and branch IT infrastructure. Dan’s role is to pro-actively educate and advise on technology changes that will impact on the network as well as to explore and implement IT strategies for future IT development. Dan has worked in the IT industry since 2004 and joined Minster in 2021.