Ongoing support to ensure your technology continues to work correctly
Our team will set up your hardware and software before your start, ensuring that things run smoothly from day one!
We have a dedicated helpdesk where you can log any IT issues and get a resolution quickly.
We also provide a digital tool that acts as a hub for payroll, holidays, and invoicing. We provide in-house support for this and can escalate matters if necessary to make sure that you receive a resolution.
Daniel Hinton
Head of IT Dan is the Head of IT who comes from a 2nd and 3rd line Managed Service Provider (MSP) background. Dan is responsible for facilitating the smooth running and development of the Network Support Centre and branch IT infrastructure. Dan’s role is to pro-actively educate and advise on technology changes that will impact on the network as well as to explore and implement IT strategies for future IT development. Dan has worked in the IT industry since 2004 and joined Minster Cleaning in 2021. Dan is supported by Alex, who is our Software Implementation Specialist. All our systems are supported by our IT engineers, Ashley and Calum.
Frequently Asked Questions
Can you support my IT systems on a daily basis or do I need to employ someone to do this for me?
Not only do we provide IT support but we also provide experienced IT project planning and implementation all at the end of the phone from Monday to Friday between 8am and 5pm. Work can be completed remotely or in person to suit any scale of task.
Can you help me decide what equipment to buy?
Here at the Network Support Centre we are always looking at and testing new technology offerings. You can be assured that we not only find you the best solutions for whatever requirements you have but we always find you the most competitive prices. Everything that we offer is tailored to your personal business requirements.
Do I need to source and provide my own software?
We offer services to manage your whole IT system end to end so that you don’t have to. Software recommendations are made up of very extensive testing processes’ that are always being reviewed to ensure that you have the most efficient and secure IT system available.
Do your services cost a lot?
No, all our services including project call out fees, background monitoring and disaster recovery is provided free of charge as part of your franchisee agreement.
